Customer Support Services

Resources in today's IT environment must demonstrate depth and breadth across a variety of technologies. This demand can place a strain on IT departments when hit with specialized needs, turnover, reduction in staff or simply vacation coverage. Because Dataline Consulting Services understands these demands, we are please to offer a menu of options to our customers for flexible, customized Help Desk and engineering services. Partnering with Dataline Consulting Services gives you and your business the support and service you need to minimize the impact of resource needs in your IT environment.

Please review the following options to see which plan best meets your needs.

Features found in ALL support plans include:

One stop support. You contact our Customer Support Services by phone, email, or the web and we coordinate any necessary resources to resolve your problem.

On site audit to assess your computing environment

Priority response and escalation

Customized Service Level Agreements

Option for phone support only or phone AND on-site support

Incident reports fully describing any problems found and their resolution

Monthly status reports including call history, hours used, hours remaining, and performance measurements will be made available on the web

Project Support
This is designed for customers who have a specific skill set need for an approaching project and lack or have minimal internal resources. This package allows a customer to identify a particular skill set form Dataline Consulting Services 's extensive resource list. An engineer with this skill set can then be added to the customer's project team.

Scheduled Support
This is designed for customers who have a specific skill set need for an approaching project and lack or have minimal internal resources. This package allows a customer to identify a particular skill set form Dataline Consulting Services 's extensive resource list. An engineer with this skill set can then be added to the customer's project team.